Frequently Asked Questions
Your guide to premium audio support and services.
What is the standard shipping time for KEF audio products?
Orders are typically processed within 1-2 business days. Standard delivery within the continental United States usually takes 3-5 business days, depending on your location.
Do KEF speakers come with a manufacturer warranty?
Yes, all KEF products purchased through our official store come with a limited manufacturer warranty. Passive loudspeakers typically feature a 5-year warranty, while powered speakers and electronics are covered for 2 years.
What is your return policy for home trials?
We offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your audio experience, you can return the item in its original packaging for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and financing through Affirm.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer technical support for speaker setup?
Absolutely. Our team of audio experts is available via email or phone to assist you with room placement, connectivity, and optimizing your KEF system for the best possible sound.